Returns, Exchanges and Refunds Policy
Returns and Exchanges (full priced stock only)
- If what you have received is not as you expected and you are unhappy with your full priced purchase, we will gladly offer you a full refund on the return of your purchase within 14 days of receipt.
- Please call the store to get an authorisation number and complete the Returns Form before returning your purchase.
- Please note, that return shipping costs are the customer’s responsibility unless the return is an error on behalf of Ciciban Kid’s Shoes.
- It is strongly advised that postage tracking is used. If Ciciban Kid’s Shoes does not physically receive your return, we cannot process the refund, store credit or exchange.
- SALE ITEMS: We are happy to exchange size or style on SALE goods but we don’t offer refunds.
- If what you have received is damaged, we will gladly offer you a replacement item or if unavailable, a full refund on the return of your purchase.
- Damaged goods must be advised by e-mail within 2 days of receipt of purchase.
- The items being returned must be in their original packaging and in the same condition, and returned in a manner that will not damage the items.
- Refunds are credited back to the original credit card on which the order was purchased.
- Ciciban Kids Shoes reserves the right to refuse your return if the above conditions are not fully met.
- All prices are quoted in Australian dollars and are inclusive of GST.
- Orders will be shipped within 2 working days of placing your order.
- Standard delivery fee from $9.95 per one pair .
- Time frame of delivery to you 3-6 days depends on your location.
- Express post delivery fee is $19.95 to anywhere in Australia.
If, for any reason, we cannot supply a product immediately or if a product is sold out we will contact you via email or phone, to advise you of the next availability or an alternative. If a refund is due, we will forward it to you without hesitation.
We cannot guarantee the availability of all items.
All returns require an authorisation number or will be rejected.
Returns and damaged goods must be returned to:
Ciciban Kid’s Shoes
2/305 Princes Hwy
Carlton NSW 2218,