Shipping & Returns

Shipping Information

All prices are quoted in Australian dollars and are inclusive of GST.
Orders will be shipped within 2 working days of placing your order.

Standard delivery fee from $9.95 per one pair .Time frame of delivery to you 3-6 days depends on your location

Express post delivery fee is $19.95 to anywhere in Australia.

Stock Availability

If, for any reason, we cannot supply a product immediately or if a product is sold out we will contact you via email or phone, to advise you of the next availability or an alternative. If a refund is due, we will forward it to you without hesitation.

We cannot guarantee the availability of all items.

Returns Policy on Full price Purchase only!

If what you have received is not as you expected and you are unhappy with your purchase, we will gladly offer you a full refund on the return of your purchase within 15 days of receipt.you need to call us and get a authorization number  to return shoes.

We are happy to  Exchange size  or  style  on SALE Goods , but No REFUNDS!

If what you have received is damaged, we will gladly offer you a replacement item or if unavailable, a full refund on the return of your purchase.

Damaged goods must be advised by e-mail within 2 days of receipt of purchase.

The items being returned must be in their original packaging and in the same condition, and returned in a manner that will not damage the items. The customer is responsible for any shipping charges on returned goods unless the return is an error on behalf of Ciciban Kid’s Shoes.

Refunds are credited back to the original credit card on which the order was purchased.

Return shipping costs are the customers responsibility, and it is strongly suggested that tracked postage is used. If Ciciban Kids Shoes has not physically received your return, we cannot process the refund, store credit or exchange.

A refund will be provided to the cost of the shoes (postage is non-refundable) to the original method of payment.

all returns need authorization number or will be rejected.

Returns and Damaged goods must be returned to:

Ciciban Kid’s Shoes
2/305 Princes Hwy
Carlton NSW 2218,
Australia

email: info@cicibankidsshoes.com.au
website: www.cicibankidsshoes.com.au
phone: 0404 567 463

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