Shipping Information
All prices are quoted in Australian dollars and are inclusive of GST.
Orders will be shipped within 2 working days of placing your order and received by you within 2-7 days, depending on your location.
free shipping is for orders over $150.00 standard post.
Standard delivery fee from $9.95 per one pair .Time frame of delivery to you 3-6 days depends on your location.
Express post delivery fee is $19.95 to anywhere in Australia. Time frame of delivery to you will be 24-48 hours.
Large or heavy items : due to the high cost of sending large heavy items if your order is of a big size, the above shipping fees and free shipping offer does not apply. We will contact you with approximate costs.
Stock Availability
If, for any reason, we cannot supply a product immediately or if a product is sold out we will contact you via email or phone, to advise you of the next availability or an alternative. If a refund is due, we will forward it to you without hesitation.
We cannot guarantee the availability of all items.
Returns Policy
If what you have received is not as you expected and you are unhappy with your full price purchase, we will gladly offer you a full refund on the return of your purchase within 14 days of receipt.you need to call us and get a authorization number to return goods.
We are happy to Exchange size or style on SALE Goods , but No REFUNDS!
If what you have received is damaged, we will gladly offer you a replacement item or if unavailable, a full refund on the return of your purchase.
Damaged goods must be advised by e-mail within 2 days of receipt of purchase.
The items being returned must be in their original packaging and in the same condition, and returned in a manner that will not damage the items. The customer is responsible for any shipping charges on returned goods unless the return is an error on behalf of Ciciban Kid’s Shoes.
Refunds are credited back to the original credit card on which the order was purchased.
all returns need a authorization number or will be rejected.
Returns or damaged goods must be returned to:
Ciciban Kid’s Shoes
2/305 Princes Hwy
Carlton NSW 2218,
Australia
email: info@cicibankidsshoes.com.au
website: www.cicibankidsshoes.com.au
phone: 0404 567 463
